Silverberg Opticians

Site Terms and Conditions

Please read the following terms carefully as use of the www.silverbergopticians.co.uk site means that you agree to them.

1. Use of this Site

The rights in the designs, pictures, logos, photographs and content of this site are owned by or licensed to Silverberg Opticians. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of this site without the written permission of Silverberg Opticians. You may view or print individual pages for your own personal use.

2. Liability

We try to ensure the accuracy of all of the content. However, we do not accept any liability for the use made by you of the content. The content of this site should only be used for information purposes and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Site is for your personal use and is not to be used for any commercial purpose. As a result, Silverberg Opticians Products will not be responsible in any circumstances for your loss of profits. Silverberg Opticians will also not be responsible for any loss including wasted expenditure, corruption or destruction of data unless the loss results from Silverberg Opticians Products has done wrong.

Silverberg Opticians is not liable for any damages or losses resulting from your inability to use this Site. Silverberg Opticians cannot promise that the Site will be uniterrupted or entirely error free. Because of the nature of the Internet, the Site is provided on an "as available" basis. Silverberg Opticians will not be responsible to you if we are unable to provide the Site for any reason beyong our control.

3. Content and Advertisements

This Site also provides links to and content from other Internet sites and resources. Because Silverberg Opticians Products has no control over these sites or resources and does not endorse and is not responsible for the availability of these external sites or resources and does not endorse and is not responsible for any content, advertising products, services or other materials on or available from these sites or resources.

4. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

5. Changes to the terms

Silverberg Opticians may change the Site or these terms at any time. If you use the Site after Silverberg Opticians has changed the terms you will be bound by the new terms.

6. Governing law and jurisdiction

These terms and your use of this Site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

This site is owned and operated by Silverberg Opticians, 40, Whitechapel, Liverpool, Merseyside, L1 6DZ. If you have any queries, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Conditions Of Sale

All prices are inclusive of Value Added Tax at current rate of 15%.

All goods are subject to availabiloty.

We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has charged you will be informed before your order is processed.

Returns and Guarantees

We only stock items from the most reputable sources, and the authenticity of every brand and/or manufacturer is guaranteed. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. However, if an item that you have ordered is not as it was described on the site or wish to cancel the order, this can be done within 7 working days which begins the day after receipt of the goods. Goods must be returned unopened and undamaged at customer's expense and a refund, less the original shipping costs will be issued within 30 days of goods return. When returning goods to us please contact us for full instructions, any item returned without consent from ourselves will not be accepted. We reserve the right to claim costs incurred to us on transaction processes incurred by bank authorisation charges.

If for any reason you are not happy with your purchase in most cases Silverberg Opticians will be happy to offer a suitable exchange or a refund within 7 days of receiving your purchase. Please note where an item is not faulty we will charge 5% re-stocking charge and original postage charges will not be refunded.

If an item is delivered to you in a damaged condition, for insurance purposes, we strongly recommend that you inform us within 24 hours.

Silverberg Opticians reserves the right to refuse a refund including postage if the item is deemed not to be faulty. Phone calls will be answered during office hous (09:00 - 17:30 GMT - Mon to Fri)

Postage and Packaging

Postage in the UK will be charged relative to value and weight of the parcel. These are appropriate charges and in some circumstances the charge may be less or more depending on weight and in these cases the customer will be notified for approval by their preferred method of contact. We do not charge for any item until it is ready to ship.

For all orders from abroad the customer will be notified of postage and packaging charges and will only be charged once approved.

Important: We only dispatch goods to the billing address of the card holder which will require signature upon receipt.

Delivery

We hope to deliver your order right away; all goods are generally dispatched by Recorded Delivery or Special Delivery in UK. Orders for the UK should be recieved withing 3-5 working days. Orders for the EU should be received within 5-7 working days and international orders are generally received in less than 28 days.

Recorded Delivery (P&P)

• 3-5 working days delivery
• £5.00 Cost - Multiple Items (First Item charged for, subsequent items are free delivery)
• Proof of Posting
• Signature on Delivery
• Online Confirmation of Delivery
• Up to £46 compensation - therefore any items of greater value than £46 will not be insured by the courier service and we at Silverberg Opticians will not be held responsible for any lost or damaged goods.

Special Delivery (P&P)

• Guaranteed next day delivery before 1.00pm
• £7.50 Cost - Multiple Items (First Item charged for, subsequent items are free delivery)
• Guaranteed Saturday delivery for a small surcharge of £2.50 (please state in e-mail if required)
• 99% UK coverage
• Online Tracking
• Electronic Proof of Delivery
• up to £500 compensation - all our items dispatched will be insured under this (unless multiple items exceed £500). If you require insurance above this amount please contact Silverberg Opticians direct.

Ireland & EU charges - Cost £9.99 - Multiple Items (First Item charged for; subsequent items are free delivery.)

Rest of the World - Cost £19.99 - Multiple Items (First Item charged for; subsequent items are free delivery.)

In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

Goods ordered may be subject to the customer fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. Silverberg Opticians are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should email us.

Silverberg Opticians acknowledges all manufacturers trade marks and service marks used throughout this website.

Purchase Disclaimer

We at Silverberg Opticians, offer one of the best customer service packages that money can buy, and we offer this for FREE to all customers purchasing from our shop in the heart of Liverpool City Centre. We have over 3,000+ glasses and sunglasses for you to try on and of course purchase, all the while receiving expert advice from our professional and well trained staff that are available to help you choose the right style for you, 6 days a week! When purchasing from our store, you as the customer are entitled to our excellent lifetime adjustment and minor repairs guarantee as part of our customer service (this does not include non-manufacturing damage i.e loss of product, scratched items, breakages, etc)

On the other hand, to customers that purchase items online, we award you with cheaper and discounted items that you will not find instore. The best thing about ordering items from www.silverbergopticians.co.uk is that is is 100% secure and hassle free and we deliver the item(s) directly to your front door! Due to the tremendous offers that you find at our online store we unfortunately do not offer the same customer service package as we would when purchasing from the practice itself. Nonetheless, with our in-house laboratory and expert technicians, we are still able to deal with most repairs that your purchase may require. For online buyers we charge a minimum fee of £10.00 GBP + P&P + replacement/damage costs (please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will send you a qoute.)